BIG gets that little bit bigger update!

On Friday we posted a blog letting you all know that Big was getting that little bit bigger.

With the addition of our brand-new, shiny Service Centre we had no need for the old servicing bays at West Malling. So, we’re tearing them down to make space for more quality pre-owned BMWs and Mercedes.

Yes, that does mean it’s going to take you longer to look round the site but look on the bright side, there’s more to choose from!

If you missed our blog on Friday have a read of it here

And for now, here are some more recent and updated pictures of the space. Although it’s not quite ready for business yet we’ll keep you updated! 

By: Unknown On 11:09

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BIG gets that little bit bigger!

Just when you thought we couldn't get any bigger, here we go again!

Before we opened our dedicated Service Centre in Snodland all of our vehicles we’re serviced, MOT’d and checked at the back of our sites Forecourts in servicing bays.

Now we have a Service Centre we have no need for the old bays so they’re being torn down! Have a look for yourself:

When the bays have been removed and the site cleaned up there will be space for up to another 50 cars for our customers to browse. This means they’ll be even more cars for you to choose from when you visit us.

We’ll look forward to seeing you soon!

By: Unknown On 10:10

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Our new Reception

Hello all,

As you know, we have expanded our Addington site. As part of our expansion we have built a brand new reception and taken on a new team of receptionists that aim to deal with your enquiry as quickly as possible. If you haven’t had  a chance to visit our new site yet here are a few pictures of our new reception and receptionist whom are dedicated to delivering outstanding customer service, every time. 

If you'd like to book an appointment at our Addington branch then give us a call on: 01732 423 030.

By: Unknown On 17:06

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Our dedicated call centre

Hello all,

I'm sure you are aware by now that we have expanded our West Malling site (again!). Here's a quick peek at our new site:

As part of our expansion we have launched a dedicated call centre and team in order to deliver even better customer service to all of our valued customers.

Below, you can see our call centre:

All set up and ready for action. Our dedicated call team work from Monday to Sunday and will endeavour to help you with any enquiries you have. Not sure what car best fits your needs? Not sure what colour or model car to go for or simply need some advice? Ring our dedicated call centre team and they will be able to answer your questions in no time at all.

Give our team a ring on: 01732 423 030

We’ll look forward to seeing you soon! 

By: Unknown On 16:41

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And we’re open for business

Hello bloggers, 

It looks like our expansion at West Malling is finally complete! As ever; here are a few snaps for you to have a look at.
Although we have opened the office, we haven’t officially launched its opening so when we do, we’ll let you know! 

This is outside our newly built reception:

Here you can see the automatic doors making it wheelchair and pushchair accessible:

We have also build a slop making it easier for pushchairs:

Welcome to our new reception:

Here is our new call centre. If you have a question, give our dedicated call centre operatives a ring:

If you fancy browsing our group stock without walking round the whole site, take a seat and have a look through our on-line stock list/website:

Once you have an idea as to what you want to go for. Take a seat in one of our private consultant rooms and one of our customer advisors will be along shortly to help you...

Or, you could take the load off your feet and enjoy some delicious coffee:

Toilet with baby changing facilities:

 New stairs that lead to our training room:

And here is our new dedicated staff training room. All up, running and ready to go. Let the training commence!

Once we have set a date for the official opening, we'll let you know and we hope to see you all there! 

By: Unknown On 15:47

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