Our new Reception

Hello all,

As you know, we have expanded our Addington site. As part of our expansion we have built a brand new reception and taken on a new team of receptionists that aim to deal with your enquiry as quickly as possible. If you haven’t had  a chance to visit our new site yet here are a few pictures of our new reception and receptionist whom are dedicated to delivering outstanding customer service, every time. 

If you'd like to book an appointment at our Addington branch then give us a call on: 01732 423 030.

By: Unknown On 17:06

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Our dedicated call centre

Hello all,

I'm sure you are aware by now that we have expanded our West Malling site (again!). Here's a quick peek at our new site:

As part of our expansion we have launched a dedicated call centre and team in order to deliver even better customer service to all of our valued customers.

Below, you can see our call centre:

All set up and ready for action. Our dedicated call team work from Monday to Sunday and will endeavour to help you with any enquiries you have. Not sure what car best fits your needs? Not sure what colour or model car to go for or simply need some advice? Ring our dedicated call centre team and they will be able to answer your questions in no time at all.

Give our team a ring on: 01732 423 030

We’ll look forward to seeing you soon! 

By: Unknown On 16:41

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We’re almost there!

Hello bloggers,

We were quite keen on keeping you all updated on how the expansion of our West Malling site was going.

We are really excited to say that it is nearly ready to go! The finishing touches are being put in place as we speak, ready for the official opening mid-January.

As always, we wouldn't give you the news without a few sneak pictures. Here are a few snaps of our expansion just before its completion: 

Take a seat on our comfy sofa in reception! 

The photos below show the dedicate children's area. It's almost there, we just need to find lots of games to fill it up!

Here are our private rooms for customers to fill out their paperwork or discuss anything they want to. The desks will be arriving this week and we're ready to rock 'n' roll!

This area will be used for customer advice. When you come to buy a car but aren't too sure what you want, you can take a seat with one of our customer advisor's and they will help you along.

The new kitchen that's going in. We think it looks pretty swish (might need a bit of a tidy though!)

The new toilet is now finished. It is easily accessed by all and even has baby changing facilities!

This is the second kitchen upstairs- all ready to go.

This is one of the board rooms upstairs.

Below shows our new dedicated training room where all new staff members will be trained up.

Just in-case it's raining and you want to wander around site, grab an umbrella.

And here are two of our customer advisors looking rather happy!

Our West Malling site is scheduled for completion and opening mid-January. When it has officially opened you'll be the first to know. 

By: Unknown On 09:30

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Big Motoring World Expansion | Fancy a tour?

Hello bloggers,

We have been keeping you updated with how our sites expansion has been coming along and we though it’s about time we gave you a sneak tour before the grand opening.

So, follow us!

Welcome to our reception. OK, so it’s still a work-in-progress but this is where you will be greeted by our friendly reception staff on your visit to BIG. You can pause for a coffee and a quick snack too if you like!

We know that viewing cars is not exactly the most exciting for children so we are having a dedicated children's play area built in with TV, games consoles and toys to keep the tykes amused while you browse at your leisure.  The image below shows the space that will be dedicated to the play area! 

The board room. This is going to be our new board room where all of the important topics will be discussed. Very corporate, I think you'll agree. 

The training room. As our company goes and gets even bigger, we have decided to build a dedicated training room for our new staff members. We aim to provide our customers with excellent customer service.

Here we have the automatic doors to make it wheel chair and push chair accessible.

 Here we have what will be the disabled and baby changed toilets. 

 And here are a few more snaps of what can be expected at the opening.

We hope to see you all soon. 

Until next time! 

By: Big Motoring World Blog On 15:23

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Big Motoring World Expansion | Phase 3

Hello motoring fans,

Whether you’re an avid reader of our blog or not, we’re sure you know that Big Motoring World just keeps getting BIGGER!

The expansion of our site is nearly complete! As it enters its final phase we would like to thank our customers and visitors for their patience whist on-site.

Below are a few pictures of phase one and two of our sites expansion. You can see with just a few weeks in-between the two photo-shoots how much work had been done, with the construction team working tirelessly to get everything done before the winter cold sets in.

And now, our site is very near completion. Fitted with air conditioning and a TV, with delicious coffee and snacks available, we aim to house our customers in style. Do you have children? Not a problem, bring them along. Within our new premises we will have a dedicated children’s play area to keep them amused along with access ramps and baby changing facilities. Have a look at the pictures below to see how far the expansion has come along!

With our brand new reception being built, there won’t be a sales man in sight, until you ask to see one. We aim to make the buying process for all of our customers as stress-free as we possibly can and that is why we have also added a fully-manned call centre with a team armed with all the information you need to know to purchase your dream car.

Once again; we’d like to say a BIG thank you to our customers for being patient with us while we expand but with the expansion in its final phase, we are very much looking forward to seeing you all again soon to show you round our site and showing you all of its new features. 

By: Big Motoring World Blog On 18:17

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Celebrate with us this weekend!

Wouldn’t you like FREE road tax for your car? Well, who doesn’t?

I’m please to share the news that we are giving FREE road tax* when you purchase a BMW 1 Series this weekend only. If you’ve been following our blog, you’ll be aware of the activities that have been happening in the recent weeks. One of which is the opening of our new state-of-the art 24/7 Service Centre in Snodland.

To celebrate this achievement with the company, we are offering FREE road tax*. If you are searching for a new car (or you know any family or friends that are), why not pop along to our BMW Supermarket where over 200 BMW 1 series resides.

One thing is for sure: the forecourts will be busy this weekend, and we don’t want you to miss out on this offer. As a further convenience, we have our team at the other end of the phone ready to book an appointment for you.

Here is the telephone number to call to book your appointment for this weekend: 01732423031.

And don’t forget to tweet at us (@BigMotoring) when you get your new BMW 1 Series this weekend.

P.S: Check out the pictures of our first day in operation at the new Service Centre below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

By: Big Motoring World Blog On 16:44

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