Hello, Service Centre!

Hello motoring fans,

For all of you that missed the memo, Big Motoring World now have a service centre that is open 24 hours a day, 7 days a week.

We work around the clock to meet all of your cars servicing and MOT needs.
Don't believe us? Have a look for yourself!

We'll look forward to seeing you all soon!

By: Unknown On 16:55

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We’re almost there!

Hello bloggers,

We were quite keen on keeping you all updated on how the expansion of our West Malling site was going.

We are really excited to say that it is nearly ready to go! The finishing touches are being put in place as we speak, ready for the official opening mid-January.

As always, we wouldn't give you the news without a few sneak pictures. Here are a few snaps of our expansion just before its completion: 

Take a seat on our comfy sofa in reception! 

The photos below show the dedicate children's area. It's almost there, we just need to find lots of games to fill it up!

Here are our private rooms for customers to fill out their paperwork or discuss anything they want to. The desks will be arriving this week and we're ready to rock 'n' roll!

This area will be used for customer advice. When you come to buy a car but aren't too sure what you want, you can take a seat with one of our customer advisor's and they will help you along.

The new kitchen that's going in. We think it looks pretty swish (might need a bit of a tidy though!)

The new toilet is now finished. It is easily accessed by all and even has baby changing facilities!

This is the second kitchen upstairs- all ready to go.

This is one of the board rooms upstairs.

Below shows our new dedicated training room where all new staff members will be trained up.

Just in-case it's raining and you want to wander around site, grab an umbrella.

And here are two of our customer advisors looking rather happy!

Our West Malling site is scheduled for completion and opening mid-January. When it has officially opened you'll be the first to know. 

By: Unknown On 09:30

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Rocking around the Christmas tree!

Hello Bloggers, 

With only 16 days until Christmas (not that we're counting), our Snodland service centre and everyone in it are getting into the festive spirit.

If you haven’t already been in to see the Christmas decorations at BIG, here they are.

Here is our mini Christmas tree in the Service Centre collection lounge. 

 Even the stairs got dressed for Christmas.

 Reception is looking rather festive, I think you'll agree.

Looks like the staff have been good this year!

Big Motoring World, where even our Christmas Tree is BIG!  

Tweet us pictures of your festive decorations; @BigMotoring

By: Big Motoring World Blog On 17:11

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Big Motoring World gets nominated | The results!

Hello Bloggers,

Back in November we were rather excited to be telling you about the awards we had been nominated for in The Car Dealer Magazine Awards.

The Award ceremony was held last night at The Brewery, London. The Big Motoring World Team packed up their bits and bobs, put on their best suits and travelled up to London to attend the awards. 

We are very proud to say that we won an award and got some commended and highly commended awards too. Below are the awards we won and some snaps of the evening!

Used Car Sales Team of The Year- Commended

Used Car Website of The Year- Winners

Best New Used Car Dealer Of The Year- Highly commended- Canterbury Prestige

Used Car Sales Manager Of The Year- Commended- James Mackie!

We would like to thank all of our customers and visitors for their support and custom and here’s hoping we win again next year!

By: Big Motoring World Blog On 11:33

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Introducing The Big Assist Team.

Hello Bloggers, 

As of Monday, we are very proud to announce the arrival of our Big Assist Team. The team are solely dedicated to providing excellent after-sale customer service to all of our customers.

We aim to eliminate any doubts that our customers may have in relation to post-sale customer care and fill them with confidence when purchasing from us. In order to make sure we provide the best after-sale customer service, the Big Assist team aim to respond to all customers motoring queries within 24 to 72 hours.

Peter Waddell; the owner of the Big Motoring World Group, believes that the investment in a dedicated customer service team for after-sales will finally “put any misconceptions” about our non-existent customer service “to bed once and for all!” saying:

“I hope this investment in a customer-focused after-sales team will dispel the myth that Big Motoring World has no after-sale customer service. Our team has worked tirelessly over the years to build a one-stop-shop for motorists looking to buy and service premium vehicles. During this time we’ve upped our game to guarantee an unbeatable level of after-sale services and this brand-new dedicated team will just go to extenuate that further.”

Our new 24 hour Service Centre; based in Snodland, where you can drop your car off one day and collect the next will also play home to the Big Assist Team. All customers have to do is email bigassist@bigmotoringworld.co.uk or call 01634 248 648 to speak to a member of our team directly.

We hope to see you soon!

By: Big Motoring World Blog On 15:09

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Big Motoring World | Expansion: Final Phase

As I mentioned in my previous post, the builders are running against time to finish before the cold weather kicks in; and I’m sure you’ll agree with me that there’s a distinct nip in the air.

In less than 5 weeks, the project will be completed, and customers can start enjoying the new facilities. Our primary objective is to deliver exceptional customer experience for a used BMW or Mercedes buyer.

Just before the unveiling of the new expansion, our TV production crew will aim to bring you a sneak preview of the new expansion.

Yesterday, one of the new receptionists that will be working here went down to the Big Motoring World Service Centre in Snodland for a day’s induction. I have to say, she is certainly a warm face to meet customers!

Things are changing at Big Motoring World in West Malling, and they’re for better!

By: Big Motoring World Blog On 11:41

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Celebrate with us this weekend!

Wouldn’t you like FREE road tax for your car? Well, who doesn’t?

I’m please to share the news that we are giving FREE road tax* when you purchase a BMW 1 Series this weekend only. If you’ve been following our blog, you’ll be aware of the activities that have been happening in the recent weeks. One of which is the opening of our new state-of-the art 24/7 Service Centre in Snodland.

To celebrate this achievement with the company, we are offering FREE road tax*. If you are searching for a new car (or you know any family or friends that are), why not pop along to our BMW Supermarket where over 200 BMW 1 series resides.

One thing is for sure: the forecourts will be busy this weekend, and we don’t want you to miss out on this offer. As a further convenience, we have our team at the other end of the phone ready to book an appointment for you.

Here is the telephone number to call to book your appointment for this weekend: 01732423031.

And don’t forget to tweet at us (@BigMotoring) when you get your new BMW 1 Series this weekend.

P.S: Check out the pictures of our first day in operation at the new Service Centre below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

By: Big Motoring World Blog On 16:44

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